Chatable.Network
Privacy Statement
Last updated: November 9, 2026
Chatable.Network processes account, contact, conversation, knowledge-source, and audit data so users can manage AI-assisted messaging workflows.
Information processed
- Login and workspace information, including username, email, role, and language settings.
- WhatsApp contacts, chats, message metadata, message content, receipts, reactions, and media needed to display and manage conversations.
- Knowledge sources and embeddings used for retrieval-augmented generation.
- Operational logs and audit records used for security, reliability, and accountability.
Use of information
Information is used to authenticate users, sync conversations, generate or review AI drafts, maintain audit trails, and operate the service.
Insurance client documents and profiles
The insurance workflow stores uploaded policies, quotations and photos, extracted page text, OCR corrections, comparison reports, client profiles and follow-up objectives on Chatable's server, associated with the workspace and client. Original files and extracted text require authenticated workspace access. Uploads are not added to the shared public insurance brochure catalogue.
OCR and AI providers
Policy OCR runs on Chatable's server using local document-reading software; the OCR step does not send your scans to an external OCR service. Temporary OCR working files are removed after processing. This does not delete the original upload or saved extracted text.
When you choose Generate comparison, the document's extracted or reviewed text, your comparison request and relevant insurer brochure passages are sent to DeepSeek to generate the report. Insurance reply drafting also sends the selected conversation context, persona instructions and retrieved evidence needed to prepare the reply. Personal, financial or health information present in that text may therefore be processed by DeepSeek. The insurance workflow currently uses DeepSeek rather than Moonshot.
AI processing is separate from storing the upload. Remove unnecessary identifiers and obtain appropriate authority before uploading or generating a report. DeepSeek processes submitted text under its applicable service terms and privacy practices; this notice does not promise a provider retention period, a particular processing country, or that provider training is disabled.
Storage, access and other service providers
Chatable uses AWS-hosted infrastructure. Public insurer brochures and the searchable product catalogue are separate from private client uploads. Client document content and the free-text comparison request are not sent to the public catalogue search. Payment checkout is handled by Stripe; Chatable maintains the billing identifiers and subscription status needed to manage access. Google sign-in and a linked WhatsApp account process information through their respective services when you use those features.
Workspace access controls restrict client documents to the relevant workspace; do not assume an upload is visible only to the individual agent who submitted it. AI comparisons and insurance replies require human review before sending. OCR can misread names, amounts and policy terms, so agents must check the original pages and confirm scanned text before generating a comparison.
Retention, correction and deletion requests
Saved uploads, extracted text and comparison reports remain stored for the workspace workflow. The current insurance upload feature does not provide an automatic expiry period or a self-service document deletion control. Removing temporary OCR files, disconnecting WhatsApp or ending a paid plan should not be treated as deleting saved documents.
For access, correction, retention or deletion enquiries, contact info@chatable.network and identify the workspace and the records concerned without emailing full policy documents. We may need to verify your authority and coordinate with the workspace owner. Deletion scope, timing and any applicable operational or legal retention requirements will be addressed for the request; no immediate erasure from all backups is promised here.
Your responsibilities and controls
Upload only information you are authorised to use, minimise sensitive client data, review AI output, and manage workspace membership and contact-level AI settings. Contact us before uploading if your organisation requires a particular data location, retention schedule or provider agreement.