How to Review AI Drafts for WhatsApp

A practical checklist for verifying a draft before sending it to a customer.

Start with the customer’s request

Read the latest message and the part of the thread it refers to. If a customer asks whether an order will arrive Friday, establish whether they are asking for a delivery estimate or a firm promise.

Check each claim against its source

Compare dates, amounts and promises with the relevant order record or current document. A draft saying “It will arrive Friday” needs stronger evidence than “I’ll confirm the delivery window this afternoon.” If you cannot verify a detail, remove it or ask a focused question.

Read the reply as the recipient

Check tone, confirm the recipient, and remove details from unrelated conversations. Edit the reply and approve it only once the next step is clear.

Then plan the next follow-up if you still owe the customer an answer.